go to content go to navigation go to page bottom

go to page top go to navigation
Banner uk
Community Timeline

Please Sign in to post a status!

Please sign in to add a Personal Money Question!

Pauli

i sent a payment from my fidor account and the company has reversed the payment and sent the money back but its not showing in my account and this was almost 2 months ago now, any ideas what i can do to find the money as it seems to be missing?

Pauli

i sent a payment from my fidor account and the company has reversed the payment and sent the money back but its not showing in my account and this was almost 2 months ago now, any ideas what i can do to find the money as it seems to be missing?

First thing is to contact Customer Service tomorrow morning hello@fidorbank.uk ......

11 days from JohnnyD

Was the reversed transaction within the UK or outside? Like JD said, contact CS ASAP.

11 days from sal2015

Hi Pauli,

Did you already send us an email? You can equally provide us with the transfer details here to have a look further.

Best,
Fidor Bank CS.

11 days from CustomerService

18/04/2018
SEPA Transfer: CBAEURWUHYJGXAEXC

mTAN: DCS6YK, 17/04/2018 20:39 -£2,297.57 £2.49

11 days from Pauli

Probably best to do this in private over email or phone ?

11 days from sal2015

Hi Pauli,

Kindly send us via email or message here on the community the IBAN of the recipient bank and the exact EUR amount returned by the beneficiary.

Best,
Fidor Bank CS

11 days from CustomerService

Toluth, really you think it is safe and correct to post this sort of personal information in the community?

11 days from sal2015

Sal, actually by "message here on the community", I meant private (direct) message with CS.

I wouldn't expect anyone to post IBAN or transaction amounts on a public forum.

Thanks for the note!

11 days from Toluth

email it to where can you send me a link?

10 days from Pauli
Comment
Your comment :


go to page top go to page bottom