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hallenberg

Video identification repeatedly fails.. Any tips?

hallenberg

Video identification repeatedly fails.. Any tips?

Identification Failed
Transaction Number
XXX-XXXXX
More information
Your identification couldn't be completed.
Please try again or use an alternative method to identify yourself.

Four times; 1 hour 45 minutes wasted so far this morning.

4 months from hallenberg

Simplz logout, wait for some moment (30 minutes) and login again. Thereafter, you would have access to the "apply now" button again.

4 months from CustomerService

..I regret, no difference. Using Chrome; switching to firefox now.. 53 people in the queue, "average wait time 1 minute".. Ha :)

4 months from hallenberg

That is more of an IDnow problem though. I would guesss the besst time when there will be lesser queue is in the evening.

4 months from Toluth

I had same problem on Firefox,..I switched to google and it work took cc.35 minutes for 58 people in a queue but my laptop camera was of too low quality to verify, so I tried IDnow it didn`t work few times its just said that something`s wrong with the id number reinstalled the app it worked..but something went wrong on their side and I fad to do it again again about 20 mins for 33 people wait it worked perfect...overall i spent 1.5 hr to finalise it

4 months from majeek
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